Commitment
A system that does everything is genuinely better — right up until the day you want out. So here is what leaving looks like, before you need it. Exports are yours at any time while you are a client. The agreement is written for a year. You may end it on thirty days' notice on any day of it, including the first, and nothing is owed past the notice. The export window is the thirty days after it ends. After the thirty days we still hold the records our books-and-records rule requires, and we provide them on request.
If you leave, you have thirty days from the end of the agreement to take everything with you, at no cost. Not a request you file and wait on — a window that is already yours.
Full transaction history. Every trade, every date, every account. Not a summary and not a snapshot — the record.
Positions, cost basis and tax lots. Every open position and every lot, its acquisition date and basis, so your next system starts with the same tax picture and not a reconstruction.
Household structure. Which accounts belong to which household, and how they roll up, so the relationships travel with the records.
Composites and performance history. In the set, unasked — the part firms most often discover, too late, that they cannot rebuild elsewhere.
Billing files and invoices. What was charged, to whom, on what basis, and when.
In CSV and PDF. The CSV so your next system can read it without anyone re-keying anything; the PDF so the version a human signed off on still exists in a form you can hand to an examiner years later.
At no charge. There is no exit fee and no export fee, and nothing to negotiate on the way out. It is part of what you were already paying for, because it is your record and not ours to sell back to you.
We would rather describe leaving out loud than have you discover it. A provider who will not describe what leaving looks like has told you something, and a firm that only stays because leaving is painful is not a client relationship. We would rather you stay because it works.
It is not a claim that switching is effortless. Moving an operating platform is real work for somebody, whoever you move to; the question is how much lands on you. Here, a few hours, and a named person runs the exit: your transition lead, the same person who ran your move in.
What it is: the part that is ours to make easy — your data, your history, your records — is made easy, on a defined schedule, without negotiation.
Ask them in this order, and ask for the answers in writing rather than in a meeting.
How many days after termination do you support the handoff? What exactly is in the export — positions, cost basis, transactions, fees, household structure, performance history? In what format? What does it cost? And does the obligation survive termination, or does it end with the agreement?
The last one catches people. An undertaking that expires the moment you need it is not an undertaking.
We hold it, because that is the entire point of one set of records. We do not own it. Those are different things and the difference should be written down, which is what this page is.
What moving providers actually involves →
Questions this did not answer? Ask them directly — that is what the twenty minutes is for.
Schedule a call to see for yourself